About Our Support

We offer a range of support solutions to help our clients manage their new website; All websites are supplied with a manual including a website howto and 4 hours of training.
Pay as you go support is also available. A flat hourly rate, pre-purchased bundle, or a flat monthly fee.

• Content updates and creating new pages
• Search engine optimisation
• Template tweaks
• Creating contact forms
• Selecting extensions/plug-ins
• Installing and configuring extensions
• Installing and configuring modules
• Changes to menus
• Consultancy and advice
• Upgrades
• Install updates

Support contract – purchase your first months support £50.00 plus one-off £30.00 security audit fee

£80.00

Blocks of 5 or 10 support hours can be purchased at the discounted rate of £35.00 per hour. Or you can be invoiced for a set number of hours/item of work at discounted rates.

Managed CMS Hosting customers are also able to purchase support hours at the discounted rate of £35.00 per hour.

Before we can accepted your website under a support contract we need to carry out a Basic Security Audit of your website to check that it has been configured correctly and has not been hacked or compromised. The cost of the Basic Security Audit is £30.00. If you prefer you can upgrade to our Standard Security Audit or Website Health Check, Security Audit and Website Review then please contact us.

Existing customers requiring support or website updates can log into their Support Account below and open a support ticket or send an email to support@namesfx.co.uk